Weekly highlight: VMware Explore Barcelona EUC Announcements 2023:
Release Updates Week 45: New Builds Are Now Available New builds of the following software are now available: - iOS 17.2 Beta 2 (21C5040g)
- iPadOS 17.2 Beta 2 (21C5040g)
- macOS 14.2 Sonoma Beta 2 (23C5041e)
- tvOS 17.2 Beta 2 (21K5341f)
- watchOS 10.2 Beta 2 (21S5342e)
Introducing Workspace ONE Assist 23.10 - What's New
Reduced latency and improved real-time streaming experience for Windows devices
Workspace ONE Assist now supports improved streaming and controls for windows devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.
Improved remoting experience includes: Hardware accelerated video codec. Dynamic video codec negotiation. Adaptive bitrate based on measured network parameters. - Improved resiliency of enrollment flows for Assist Android agent
Workspace ONE Assist now supports detailed enrollment health check and retry mechanism in Android devices. With this enhancement, any failures that can be mitigated are handled without any manual interventions. Event logs within the UEM console now provide consistent enrollment status (Success/Failure). - Support for fine gesture controls on Android that allows actions like drag/drop, pattern unlocks, and long presses
Workspace ONE Assist now supports fine gesture controls on Android that allows actions like drag/drop, pattern unlocks, and long presses. With this enhancement, admins can now unlock devices remotely through an Assist session to continue troubleshooting or maintenance. - Windows devices must have Intelligent Hub v23.10.
- To perform an unattended session, start the remote support session with the screen share tool. Starting a session with the file manager or remote shell tool will default the session to attended mode.Expanded support for Unattended mode across all Corporate owned Windows devices
In this release, we have expanded the support for unattended mode on all corporate owned Windows devices. Windows devices with Azure AD or Domain joined is no longer a requirement for unattended screen share sessions.
Note:
- Support for unattended remote control on Motorola devices with the OEM configuration
Assist leverages the Google screencast APIs and accessibility permission to provide remote control capabilities on Motorola devices which often requires manual interactions to grant permissions which is not ideal for unattended use cases.
With this release, we are adding support for remote control using the OEM configurations available through the 'Moto OEMConfig' application. - Support for Android 14
Announcing support for Android devices running OS 14. - Support for iOS 17 and iPad OS 17
Announcing support for iOS and iPad devices running OS 17. - Support for macOS 14
Announcing support for macOS devices running OS 14.
Workspace ONE® Access 23.09 (On-Premise) - Redesigned Database Connection Setup page
- The Workspace ONE Access appliance VA Configuration > Database Connection Setup page has been redesigned to make it easier to configure and manage the external database properties. You now set up each component of the JDBC URL in a separate field.
- New directory sync safeguards for groups
- In this release, we've enhanced directory sync safeguards to improve the efficiency of group synchronization. You can now set safeguards for removing and updating groups.
- Directory sync logs and alerts improvements
- Directory sync logs and alerts have been improved to make it easier for administrators to monitor user and group sync, and troubleshoot issues. On a directory's Sync Logs tab, you can get an overview of the changes in each sync run. The Sync Details page displays audit events, with details about each event. Similarly, alerts appear in a Sync Alerts window.
- The sync logs and alerts pages can now handle large numbers of audit events and alerts.
- Citrix keyword filtering option for virtual apps collections
- We've improved the performance of Citrix sync operations by adding a Keyword Filtering option to enable filtering at the virtual apps collection level.
- User Interface improvements
- The following pages in the Workspace ONE Access console have been redesigned to improve the admin user experience: Dashboard, Directories, Identity Providers, UEM Integration, New End User Portal UI, and Remote App Access.
- The following pages have been removed: Auto Discovery, Terms of Use, and Connectors (Legacy).
- Removal of support for legacy connectors
- Workspace ONE Access 23.09 does not support legacy connectors (version 19.03.0.1 and earlier). The Connectors (Legacy) page has been removed from the Workspace ONE Access console.
- Continuous improvements
- The 23.09 release also includes security improvements and other product fixes.
Workspace ONE Boxer for Android 23.10 - Quality improvements and crash fixes
Workspace ONE Notebook for iOS 23.10 - Support for Apple iOS 17
- Bug fixes and quality improvements
Workspace ONE Intelligent Hub for Android 23.10 - Open the Hub FAQ links within Hub: Hub FAQ links now seamlessly open within the Hub app, eliminating the need to launch a separate browser on the device. This is particularly helpful for restricted/Kiosk mode deployments (especially for frontline use-cases) where users are not expected to navigate out of the Hub app.
- See OEMConfig and other headless apps: Administrators can now see when an OEMConfig application, like KNOX Service Plugin or Zebra OEMConfig clients, is installed on their devices. By default, Workspace ONE UEM does not collect and display information about installed applications when said apps do not have an icon (AKA "headless apps"). This includes many OEMConfig clients. Administrators can now push a Custom Settings Profile to enable sampling and reporting of headless applications, including the installed version. See How to Enable Sampling of OEMConfig and Other Headless Apps for more information.
- Support for custom messages for Workspace ONE Mobile Threat Defense: Administrators can now add content to the standard alerts sent to users for policy violations and when threats are detected. The additional content will be presented in Intelligent Hub in the threat details' page. Content can include corporate or legal content additional steps or advice, URLs for Support sites, and other important information.
- Bug Fixes
EUC UX Research Opportunities - Our goal is to gather insight into user behaviors, motivations, and goals, so we can use those insights to inform and strengthen product and design decisions.
- Interested in giving your opinion and making your voice heard? Check out what’s available!
- Bonus: We give VMWare swag to Customers who participate
EUC Product/Feature | Topic | Opportunity Type | Signup Link
(Less than 5 mins) | WS1 Hub Services + UEM | EUC Design is improving the experience for the Employee Self-Service feature – where Admins configure a self-service tab for their employees to access helpful links and manage their devices. Additionally, actions from WS1 UEM will now be available here! | 60-minute, 1x1 conversation via Zoom where you'll get to see early wireframe concepts. | Interviews begin the week of Nov 13. SIGN UP HERE | WS1 Intelligence | EUC Design may build a potential new feature, Custom Alerts, which would inform Admins when key metrics change in real time. You could be alerted when your Dashboard reaches a certain threshold, or have the alert trigger a Freestyle workflow. | 60-minute, focus group conversation via Zoom where you'll get to see early wireframe concepts. | Focus Groups on 11/28 and 11/30. SIGN UP HERE | Horizon Next-Gen (V2) | EUC Design wants to improve the experience when onboarding the new Next-Gen Horizon Cloud Service Console. Whether you’ve partially or fully onboarded, we want to better understand areas of challenge specifically with Pools, Pool Groups, and Entitlements. | 45-minute, 1x1 conversation via Zoom where we will walk through the onboarding flow via a staging environment and discuss the experience. | Interviews begin the week of Oct 16. SIGN UP HERE | WS1 Assist | EUC Design wants to learn about your helpdesk/servicedesk role and what you like, dislike, and wish could improve in your day-to-day when using Assist. | 60-minute, 1x1 conversation via Zoom. | Interviews + focus groups begin the week of Nov 6. SIGN UP HERE |
KB Highlights & Announcements Week 45: Action Required: Retiring Android Legacy Device Management (95399) - Managing Android devices using the Android Legacy framework, also known as Device Administrator, reached End of Support (EOS) on March 31st, 2022. To further solidify our focus on management of devices through the modern Android Enterprise framework, Android Legacy device management will cease to work on versions of Workspace ONE Intelligent Hub released after April 30th, 2024.
iOS users may see “Access Denied” after restoring their previously enrolled device in Intelligent Hub (95447) - Users who backup their managed iOS and iPadOS devices to iCloud/iTunes are seeing “Access Denied” when restoring to a new iOS/iPadOS devices in Intelligent Hub
Apple will restore the MDM service if the backup and restore is performed on the same device.
Workspace ONE SDK for iOS/iPadOS - End of distribution through my.workspaceone.com (95469) Headless Android apps reported by default (95439) - By default, Android apps without a launchable UI or app icon - AKA "headless apps" - are not reported without to the UEM console. When this happens, you are not able to confirm the installation status and profiles for those apps are not pushed to the device.
Windows Hello for Business with certificate authentication does not work with Horizon Agent 2303 and 2306 release. (94443) - Windows Hello for Business (WHFB) with certificate authentication does not work with Horizon Agent 2303 and 2306 release. This limitation only applies to Horizon Enterprise platform where this feature is supported.
- The problem happens because another feature (UNC redirection) re-registers RPC interface callback associated with WHfB feature. The problem is fixed in Horizon Agent 2309 release.
High Priority KBs - Workspace ONE UEM - Updated requirements for on-premise cumulative patches (94706)
The base GA version for current Workspace ONE UEM releases is being revised through updated installers. On-premise customers will need to consume a revised installer for a given major version before any future cumulative patches can be deployed for that major version. These revised installers are required to address compatibility issues with regular cumulative patches. - Introducing Workspace ONE (WS1) UEM Next-Gen SaaS
VMware is excited to announce that the resource management & tracking improvements, the first major feature-based milestone in the Workspace ONE UEM Modernization Journey, is now available for customer testing. These improvements will be enabled in limited testing environments (CN135) starting on Thursday August 24, 2023. - [Resolved] SINST-176145 - Multiple Workspace ONE UEM application pools and services may not start once stopped (93877)
Workspace ONE UEM services and application pools may fail to start once stopped. This issue is typically observed alongside the following error message in the service's log - [RESOLVED] SINST-176160 - Workspace One UEM - Unable to edit existing or create new DDUI profiles. (93911)
Upon deploying the patches noted in KB 93877, you may experience an error when creating or editing DDUI device profiles (iOS, macOS, Android Enterprise) in the Workspace ONE UEM Console. - VMware Workspace ONE UEM New Control Plane SaaS Deployment Schedule (86243)
Workspace ONE UEM has undergone a complete re-architecture to modernize the platform using microservices and containers to enable increased scalability and performance and increase the rate of innovation. Now after having conducted significant and careful testing, these architecture updates, including a new control plane, will be deployed to UEM SaaS environments over the next several weeks, with options available to on-premise customers after this roll-out (Later in 2022).
Recently updated or added KBs (Links) Digital Workspace Techzone, Blog and YouTube Updates 3rd Party Blog Updates & Industry News
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Patch & Seed Script Updates Week 45-2023 - OS Updates Seed Script
- Seed Script for latest Device Model Information
- Workspace ONE UEM 23.02
- Patch Level 23.02.0.28
- AAPP-16557: DEP assignment was taking too long to change UI.
- MACOS-4119: Workspace ONE UEM downloads the binaries from ESR every time the SeedSystemAppsJob runs.
- UM-8408: Unblock the auto or manual syncs during advanced LDAP sync cycle failure.
- CMEM-186927: Objects were not clearing from memory and causing high memory usage.
- PPAT-15441: Review and reduce the Tunnel service logs generation.
- ARES-26908: Sync should queue install commands when there are already pending commands for other devices and previous status is pending release.
- https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/2302/rn/vmware-workspace-one-uem-2302-release-notes/index.html#Resolved%20Issues
- Last Update: CW45
- Workspace ONE UEM 23.06
- Patch Level 23.06.0.9
- AAPP-16648: Unable to install VPN profile on iOS devices.
- AAPP-16654: Show or hide a field which is dependent on different fields out of which one is set.
- AAPP-16651: Action parameter section sequencing was not correct.
- AAPP-16640: VPN IKEv2 payload dropdown values were changing to default value after adding a version.
- ARES-26826: Multiple nodes of MetadataTransformService tried to parse the files and seed them concurrently which causes the DbUpdateConcurrencyException.
- AGGL-15990: Unable to install profiles on Chrome OS devices post V2 migration
- https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/2306/rn/vmware-workspace-one-uem-2306-release-notes/index.html#Patch%20Resolved%20Issues
- Last Update: CW45
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