EUC Newsletter - Week 17

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Weekly highlight:


Introducing Omnissa, the former VMware End-User Computing business

  • As a marketing leader, one of the most exhilarating and rewarding undertakings is to define and activate a new brand. And it’s a rare opportunity to define a brand for an established business with industry-leading solutions. I’m privileged to have the opportunity to do both as the End-User Computing Division (EUC) prepares to be divested from Broadcom and become a standalone business under KKR ownership.

  • I’m thrilled to introduce you to Omnissa — the future name of EUC. While we remain part of Broadcom until the KKR acquisition closes later this year, we are previewing our new brand at www.omnissa.com from May 6, and I want to share the story of what it stands for.

  • The name Omnissa originated from a rigorous process that included our employees, customers, and partners. We asked these stakeholders to describe EUC and built our brand on this foundation.





Release Updates Week 17-24:

Workspace ONE Intelligence 24.04.22

  • New Features

    • We added quick filters to the Experience Score and contributor dashboards to help with filtering for Poor scores.

      To use the quick filters, edit the global filter, search for the score, add a rule with the Includes or Equals operator, add the Poor value to the rule, and then save.

    • We added insights to the Guided Root Cause Analysis (gRCA) feature for Horizon Logon Duration and App UI Unresponsive.

    • Announcing the release of Intelligence SDK 24.3.0 for iOS.

 

New Apple Builds Are Now Available

  • New builds of the following software are now available:

    • iOS and iPadOS 17.5 Beta 3 (21F5063f) 

    • macOS 14.5 Sonoma Beta 3 (23F5064f) 

    • tvOS 17.5 Beta 3 (21L5558d) 

    • watchOS 10.5 Beta 3 (21T5560d) 

    • visionOS 1.2 Beta 3 (21O5570d) 

  • Additional content available: 

    • Schoolwork 3.0 Beta 1

 

Workspace ONE Access SaaS Updates

  • Support for Passkey Authentication

    • We are excited to announce the availability of passkeys for authentication in Workspace ONE Access.

 

Workspace ONE Hub Services April SaaS Updates

 

Horizon Cloud Service 2404

  • A new pod manifest version for Horizon Cloud pods in Microsoft Azure includes platform code improvements. More specifically, update to newer Azure Java SDK libraries.

  • A new Horizon Agents Installer (HAI) version that is compatible with this release's pod manifest.

 

Workspace ONE Assist Installer 24.03.01

  • In this patch release, we have addressed an issue where Registration Check fails when launching an Assist session from the Workspace ONE UEM console.

  • We encourage all customers to upgrade to the 24.03.01 version of the VMware Workspace One Assist Installer to take advantage of the improvements to device reachability.

  • If you are upgrading from an older version of VMware Workspace One Assist Installer, be sure to visit the release notes page for an overview of additional features and improvements included in version 24.03.

  • For those who have already downloaded and installed the version 24.03 GA package, there is no need to roll back. Instead, we recommend upgrading with the new package.


Workspace ONE Web for Android 24.02.1

  • Bug fixes and general improvements

 

Workspace ONE ITSM Connector for ServiceNow 5.0

  • Support Multiple UEM Connections
    Workspace ONE ITSM Connector introduces support for configuring and connecting to multiple Workspace ONE UEM instances to support some of our large customer deployments. This enables a single ServiceNow instance to connect with multiple Workspace ONE UEM (and Workspace ONE Intelligence) endpoints to fetch device-related information and perform remediation actions. 

  • Lost Mode
    Introducing a new Device Action called "Lost Mode" for iOS enables ServiceDesk to mark iOS devices as lost. This action will lock the device and allow the user to set up a message and a contact number to be displayed on the device lock screen

  • Update to Modern UI
    We've upgraded our UI to a modern technology stack that enables functionalities like client-side search, pagination, etc.

  • Other Enhancements

    • Remote Assist action has been shifted to a more prominent place to grant easier access to ServiceDesk to kickstart a troubleshooting session. 

    • In order to handle some edge cases around sending device notifications for Hub, a new configuration has been added for the admin to specify the name of the Intelligent Hub app so it can match the name in Workspace ONE UEM settings under Devices & User > Apple > Apple iOS. 

 

Workspace ONE Intelligent Hub 23.10.7 for Windows x86

  • In this release, we’ve made a few updates containing general quality and performance improvements with no new features.

    • HUBW-14279 - Fixed a ConnectionAborted error in Intelligent the Hub UI.

    • HUBW-14585 - Fixed an issue with workflow logging exceptions when syncing.

    • HUBW-14587 - Fixed an issue with AWCM commands that were not received and caused devices to not immediately install resources.

    • HUBW-14610 - Fixed an issue with a crash on Hub UI Launch when a theme resource was missing.

    • HUBW-14694 - Fixed an issue with baseline install statuses being inconsistent after a Hub upgrade to 23.10.5.0.

 

Workspace ONE Content for Android 24.04 (staged)

  • Dark theme support based on system settings

  • ASCL-179621 - Unable to access sharepoint through content application on android devices.

 

Workspace ONE Content for iOS 24.04

  • Seamlessly access repositories after a password change.

  • Lockdown values for Sort, Filter, and Views.

  • Hide the created date and file size information on the file tile.

  • Improved icon experience on the App.

  • Bug Fixes

    • ISCL-183742: Unable to download files from UEM Managed device that is configured with Amazon CDN.

    • ISCL-183722: Image file name is changing when saving from app local storage to device local storage.

 

VMware EUC Security Advisories: 

---no new VMSA this week---

 

EUC UX Research Opportunities: 

  • Our goal is to gather insight into user behaviors, motivations, and goals, so we can use those insights to inform and strengthen product and design decisions.

  • Interested in giving your opinion and making your voice heard? Check out what’s available!

Opportunity #1

  • Help Define the Future of AI In WS1

    • About: What if AI could help build a query and visualization? What if you could ask AI to show the number of new enrollments in your deployment?

    • What: 5-minute survey where you'll be asked to list the top use cases you'd like to use AI for.

    • SURVEY HERE

Opportunity #2

  • AI-Assisted Self-Service

    • If you’re an IT Admin – what if it could help an end user fix a security vulnerability on their device through self-service or guide a new employee to install correct set of apps?

    • If you’re NOT an IT Admin (End User) – what if it could update a specific app to the latest version or answer questions for you about any open health issues on your devices? 

    • What: 5-minute survey where you'll be asked to list the top use cases you'd like to use AI for.

    • SURVEY HERE --> Open until EOD 4/29 

Opportunity #3

  • NEW ServiceDesk and ITSM Connector Dashboards

    • About: Where Admins can access performance data about Helpdesk and ServiceNow Incidents, leveraging the capabilities of DEEM. See ticket status widgets, top device issues, and Insights like 300 Windows Desktop OS crashes.

    • What: Variety of focus groups and 1x1 conversations via Zoom.

    • When: The week of 4/29 and 5/06.

    • SIGN UP HERE

 

KB Highlights & Announcements Week 17-24:

 

System Migration Changes Impacting Workspace ONE and Horizon Customers (97841)

  • The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. This transition is part of our preparation to become a standalone entity following the pending acquisition of EUC by KKR.

  • This KB is specifically for EUC customers. A separate communication addressing the impact on partners is provided here.

 

High Priority KBs: 



Recently updated or added KBs (Links) 

Digital Workspace Techzone, Blog and YouTube Updates 

3rd Party Blog Updates & Industry News 

Beta, Lab and Tech Preview Updates 

WS1 Intelligent Hub 24.04 for Android

  • Support for updated Application Terms of Use in Hub: Hub users can now review/accept/decline any updates in the Application Terms of Use for any of the installed applications on the device.

  • Fixed high priority Accessibility issues in Hub

  • Support for enabling 3rd-party cookies when authenticating with Workspace ONE Access: In some cases, Intelligent Hub needs to support 3rd-party cookies in order for users to authenticate with Workspace ONE Access. In cases where 3rd-party cookie support is required and this is not enabled, users may see a "cookies not supported" error in Intelligent Hub. See How to Enable 3rd-party Cookies for Workspace ONE Access Authentication in the Beta Resources for more information on how to test this features.

  • Intelligent Hub processes pending actions and delivers samples at a more consistent frequency: When an Android device exits Doze Mode, Intelligent Hub will now count the time the device spent in Doze Mode to determine when to next execute certain recurring tasks. Previously, the time a device spent in Doze Mode would not be considered in this calculation, which extended the time between executions of said recurring tasks on devices that frequently entered Doze Mode. These tasks include processing pending actions in Workspace ONE UEM, such as installation of profiles and apps, as well as sending device information to Workspace ONE UEM.

  • Bug Fixes

    • HUB-10628: App Launcher does not display the custom icon image properly when the app’s deployed from Worksapce One Access

    • AAGNT-199564: Android devices fail to complete Shared Device Mode setup for Microsoft Conditional Access

 

WS1 Tunnel 24.05 for Windows

  • Application Security - App Integrity Check

    • For more details, please visit the Early Access Community.

  • TLS 1.3 Support

 

Workspace ONE Tunnel 24.05 for ChromeOS

  • The first beta for the Tunnel client on ChromeOS supports the following:

  • Standalone – Unmanaged enrollment

    • Basic or SAML authentication

    • There is no requirement for WS1 HUB or MDM enrollment

  • Full Device Tunnel mode

  • IPv4 and IPv6 networks

  • TCP traffic over TLS and UDP traffic over DTLS

 

Sign up or LogIn [HERE] to get access to the latest Beta versions.

 

April Software Releases

 

System

Component

Release

Announcement

Release Date

Windows

Tunnel Win10

24.01

Release Notes

01.04.24

iOS

Content

24.02.1

Release Notes

03.04.24

Android

Content

24.02.1

Release Notes

03.04.24

macOS

Hub

24.01.1

Release Notes

03.04.24

Linux

Hub

24.03

Release Notes

08.04.24

Backend

Assist Installer

24.03

Release Notes

10.04.24

Android

Assist

24.03

Release Notes

10.04.24

Windows

Assist

24.03

Release Notes

10.04.24

macOS

Assist

24.03

Release Notes

10.04.23

Linux

Assist

24.03

Release Notes

10.04.24

Backend

WS1 Intelligence

24.04.08

Release Notes

05.04.24

Horizon

DEEM

24.04

Release Notes

12.04.24

Backend

Assist Installer

24.03.01

Release Notes

19.04.24

Android

Web

24.02.1

Release Notes

19.04.24

Backend

ITSM Connector for ServiceNow

5.0

Release Notes

19.04.24

Horizon

Horizon Cloud Service

2404

Release Notes

19.04.24

Backend

WS1 Intelligence

24.04.22

Release Notes

22.04.24

Backend

WS1 Access SaaS

April 2024

Release Notes

17.04.24

Backend

Hub Services SaaS

April 2024

Release Notes

18.04.24

Windows

Hub for Windows 10

23.10.7

Release Notes

25.04.24

Android

Content

24.04

Release Notes

staged

iOS

Content

24.04

Release Notes

25.04.24

Patch & Seed Script Updates Week 17-24

 

 

 

 

  • Workspace ONE UEM 23.06

    • Patch Level 23.06.0.30

    • FS-5465: Creating or editing conditions within a workflow, specifically Application Exists, Matches Found count is incorrect whenever adding or removing Application Versions or Names in Condition.

    • CRSVC-44198: Correlation-Id header is missing from the Device State Migration tool to DST service.

    • CMCM-190986: Remove the command queue to delete content from device during managed content delete.

    • AAPP-17251: VPP application not updating version on the console for one application but does push the updated version to devices.

    • AAPP-17246: Get devices assigned to DEP profile API is failing.

    • https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/2306/rn/vmware-workspace-one-uem-2306-release-notes/index.html#Patch%20Resolved%20Issues

    • Last Update: CW17

 



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