Users will be prompted randomly if they are enjoying Intelligent Hub, if they are not having a good experience, they are able to access FAQs that will help them learn more about the application or get support if they need it.
If they need additional support they can email the support address from the support screen or in the case that the support email is not set up, it will be directed to VMware.
This version also brings the help and support sections to a user’s account screen where they can access these resources.
Accessibility Improvements for users of Larger Text and VoiceOver
ABRW-173841: Enhanced organization and discovery of bookmarks in Web The search in bookmarks now work across the title and URL and the bookmarks are now sorted by default in an alphabetical manner on both the bookmark launcher home page and the bookmarks page. This will now enable users to discover the bookmarks more easily.
ABRW-173358: Support to send Web app logs to UEM End user will now get an option to send the Web application logs to UEM console through the new option ‘Send logs to administrator’ on the support page. This is particularly helpful in extracting logs from Web for diagnostic purposes when the Web is used in the single app mode.
ABRW-173911: Support to pull Web application logs from UEM console This new capability allows the UEM administrator to pull the Web application logs from a device through the UEM console without involving the end user using the device.
ABRW-173878: Option to renew IA certificate in Single app Kiosk Mode End user will now have an option to view and renew certificates in Kiosk mode as well.
ABRW-173921: Integrating In-App update SDK feature in Workspace ONE Web This feature will allow a way for the admins to configure in-app update prompt for the users who have not upgraded the Web app to the latest Play Store version on their devices.
ABRW-173876: Enhancements to IA certificate renewal option IA More intuitive messages for IA certificate renewal
To access Samsung Knox Platform for Enterprise (KPE) Standard capabilities, Workspace ONE Intelligent Hub activates a Samsung ELM license on every Samsung Android Work Managed device.
Samsung has migrated to a new, more secure license key format, called KPE Standard. The KPE Standard key replaces the ELM key, and the ELM key will be decommissioned onDecember 1, 2022.
When the ELM key is decommissioned on December 1, 2022, new activations of this key will fail. This means any devices enrolling into work managed mode with an older version of Workspace ONE Intelligent Hub will fail enrollment. Existing/currently enrolled devices will not be impacted. Devices enrolling into Work Profile or COPE modes are also not impacted.
In an upcoming version of Workspace ONE Intelligent Hub, the ELM key will be replaced with a KPE Standard key. Customers must use this upcoming version after December 1 to enroll Samsung devices.
Customers should monitor Hub release notes regarding this change. This article will also be updated with the exact version when that is determined.
ESC-31150 : Issue with accessing Face ID on iPad with two apps simultaneously used in split screen mode (88112)
VMware apps enrolled on iPad with biometric auth enabled in SDK, are facing issues with authenticating using Face ID when the two apps are simultaneously used in split-screen mode
The KB details the scenario when the issue occurs and why it's observed.
Install and Enroll Workspace ONE apps on iPad with Face ID enabled.
Enable with SDK setting to use Biometric (Face ID).
Open two apps (Boxer/Content) > launch both the apps split-screen mode.
Navigate to Home screen > wait until SDK authentication session times out for Workspace ONE Apps. Leave in split-screen.
Reopen VMware Boxer/Content.
Expected Result: FaceID should be accepted and both apps authenticate without passcode or username/password authentication
Actual Result: Error dialogue window is shown
his issue is seen from the iOS APIs. We have simulated the exact same behaviour with sample apps without WS1 SDK. The iOS returns an error "errSecAuthFailed"when trying to authenticate two apps simultaneously using Face ID authentication.
The Workspace ONE team has identified an issue in storing the certificate chain in the database. When issue happens, you will see the below error under the ‘Device > More> Troubleshooting > Event Data’ when the profile delivery fails.
Workspace ONE UEM 2111
When storing the certificate chain, we were not processing the complete chain, due to which the validation was failing, resulting in the failure of the delivery of the profile. As part of the fix, we are validating the complete chain of certificates, including the intermediate.
The profile will fail to deliver the certificates to the device resulting in the device being unable to perform the needed action using that certificate. For example, it may fail to connect to Wi-Fi or perform mobile SSO.
This issue is resolved in a future console version. In addition to this, the fix is available as a patch for the following versions:
VMware Workspace ONE UEM New Control Plane SaaS Deployment Schedule (86243) Workspace ONE UEM has undergone a complete re-architecture to modernize the platform using microservices and containers to enable increased scalability and performance and increase the rate of innovation. Now after having conducted significant and careful testing, these architecture updates, including a new control plane, will be deployed to UEM SaaS environments over the next several weeks, with options available to on-premise customers after this roll-out (Later in 2022).